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City introduces new online utilities portal

Andalusia Utilities has a new online payment portal that went live on Wednesday.

The new portal has been in development for several months, Utilities Office Manager Cathy Alexander said. The new portal is more secure and provides better tools for managing utilities accounts.

Those who are accustomed to using the previous portal will need to create a new account, but may use the same credentials as in the previous portal.

To create the account, customers will need three things: their utilities account number, the amount of their most recent bill; and the telephone number on file for the account. After entering the information, the customer will receive an email. Once that email is open and the customer clicks through the link provided, the customer account will be activated.

To access the portal, go to the City of Andalusia web site, choose Utilities, then Administrative, then click on “Make a Payment.” Alternately, go directly to https://utilitypayment.cityofandalusia.com/mscp/auth/login.

At present, the Utilities Office, which is located in Andalusia City Hall, is closed to the public in observation of social distancing. Alexander reminds customers that payments can be made by phone, by mail, at the drive-through window, the drop box, or by bank draft.

“We appreciate our customers working with us to transition to this new system,” Alexander said. “If you have any difficulties with the new portal, please call our office at (334) 222-1332.”